Willoughby Veterinary Hospital — Veterinary Care in Willoughby

Reviews of Willoughby Veterinary Hospital

• Ethan

  Added 2016.06.29

  The whole experience really shook me, and I felt like such a bad dog owner for not knowing the signs! One of the Vets there “Jen” was really helpful and understanding and gave me heaps of tick info, and im never going to another vet form now on. (They did an all rounder check up as well!)
• Lucas

  Added 2016.05.22

  When my labrador was experiencing some joint pain the wonderful and experienced staff at Willoughby Vet were so attentive and efficient, and they ensured that Milo was soon running around happily again! In what could have been a very upsetting time the staff were very pragmatic and comforting. Thank you Willoughby Vet Hospital!
• Mason

  Added 2015.11.07

  This place is a butcher never again if you take your pet there it is highly likely it will not only leave still sick just pumped up on drugs so they seem better they also leave with a desease they caught there from another dog then they send you to a different clinic when your pet is almost dead then at the checkup when it's sent back they will make you feel guilty of puting the animal down even though it is there fault for misdiagnoses they won't look after your pet unless you have a lot of money and from multiple animals I've taken there it's been the same thing so if you care about your pet stay away from this meat factory!!
• Aidan

  Added 2015.09.26

  My dog Mac got 2 ticks last summer season and became scarily paralysed!! We Didn’t know what was going on, so we called the Willoughby vet for some advice. Spoke to a nurse over the phone (maybe “Maddie”!?), who talked us through Macs symptoms, and realised we needed to take him in pronto!
• Ian

  Added 2015.04.24

  Thanks Willoughby Vet staff - you guys are the ticker (see what I did there?)
• Antonio

  Added 2015.02.25

  We took him into Willoughby Vet and got his ticks removed so quickly by the amazing staff. Mac took a few days to recover, and when we came to take him home I think he wanted to stay he loved the staff so much.
• Seth

  Added 2015.01.13

  Recently however I had a pretty poor situation occur. I received a letter from them invoicing me for a service that I had already paid for. Essentially they proposed that on my last visit I just walked out without paying, which of course I didn't, how is that even possible? When I called and spoke with the practice manager she basically said to me that their records were correct and I had to pay the fee unless I could produce a receipt which I wasn't able to because I generally don't keep credit card receipts from the vet. I eventually sent them my bank statement with the payment on it and they conceded that I had indeed paid. This was obviously an error on their part and I have no problem with people making mistakes generally, but there was no apology, no admission that it was their mistake. They acted like they were doing me a favor by not charging me a second time for the treatment.
• Ashley

  Added 2014.12.28

  I have been going to this vet with my 2 cats for years. Generally I find them pretty good and inexpensive. Both of the vets I have seen have been knowledgeable and caring and they performed an unusual operation on one of my cats a few years ago that pretty much saved his life.
• Jeremiah

  Added 2014.05.14

  Love from Em, Harry and Mac
• Isaiah

  Added 2013.10.24

  Vets were very stressed and unfriendly. Seemed uncaring to the animal and did not provide helpful advice to treat the animal. The younger vets seemed clueless and disinterested in their work.
• Adrian

  Added 2013.05.22

  It's a real shame because up until that point, I only had positive things to say. I felt their customer service was pretty poor considering that I have been going to this particular vet for 5 years and the mistake was actually theirs and not mine. Make sure you keep your receipts people!